IAM Service Operations Engineer
We are seeking an IAM Service Operations Engineer to support the secure, reliable and efficient delivery of identity and access management services. This role will be responsible for the day-to-day operation, monitoring and continual improvement of IAM platforms, ensuring users receive appropriate access throughout their employment lifecycle.
You will manage joiner, mover and leaver processes, access requests, role changes and account administration in line with approved policies and controls. Responsibilities will include investigating and resolving incidents, fulfilling service requests, maintaining service documentation and contributing to problem management and root-cause analysis. You will also support the administration of technologies such as Active Directory, Microsoft Entra ID, single sign-on, multi-factor authentication, privileged access management and role-based access controls.
The role will involve working closely with service desk, infrastructure, applications, cyber security and audit teams to deliver effective access solutions. You will participate in change planning, testing and implementation, monitor service performance and help identify opportunities to improve resilience, automation and user experience. You may also contribute to access reviews, segregation-of-duties checks, compliance evidence and internal or external audits. Participation in an out-of-hours support rota may be required.
Applicants should have practical experience in IAM or service operations, with a sound understanding of identity lifecycle management, authentication, authorisation and access governance. Experience of IT service management processes, including incident, problem, request and change management, is essential. Familiarity with PowerShell or similar scripting tools, service management platforms and reporting or monitoring solutions would be advantageous.
You will be organised, analytical and customer-focused, with the ability to prioritise competing demands and communicate clearly with both technical and non-technical colleagues. A methodical approach, strong attention to detail and a commitment to security and continuous improvement are essential. Relevant industry certifications or equivalent professional experience would be welcomed.
IAM Service Operations Engineer
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