Client Service Delivery Lead / Cyber Analyst (Commercial Banking)
We are seeking a Client Service Delivery Lead / Cyber Analyst to support the secure and effective delivery of technology services within a commercial banking environment. This is a varied role combining client relationship management, service delivery leadership and cyber security analysis, with responsibility for maintaining high standards of operational resilience, risk management and customer satisfaction.
You will act as a key point of contact for internal stakeholders and business clients, ensuring that services are delivered in line with agreed service levels and regulatory expectations. Responsibilities will include monitoring service performance, leading service review meetings, managing incidents and escalations, coordinating problem resolution, and producing clear reports on service quality, risks and improvement actions. You will build strong working relationships across technology, operations, risk and business teams to ensure issues are addressed promptly and effectively.
Alongside service delivery responsibilities, you will analyse cyber security events, vulnerabilities and control effectiveness. You will support the investigation and management of security incidents, assess potential business impact, contribute to threat and risk assessments, and help ensure appropriate remediation is completed. The role will also involve reviewing security data, identifying trends, maintaining accurate records and supporting the development of policies, procedures and control frameworks.
The successful candidate will have experience in IT service delivery, client relationship management, cyber security operations or a closely related discipline, ideally within financial services or another highly regulated environment. You will be confident managing competing priorities, communicating with stakeholders at all levels and translating technical matters into clear business language. Knowledge of incident, problem and change management, security monitoring, vulnerability management and risk assessment is highly desirable.
You should be organised, analytical and commercially aware, with a collaborative approach and strong attention to detail. Relevant qualifications in cyber security, information technology, service management or risk would be advantageous. This is an excellent opportunity for a proactive professional who can combine customer focus with technical insight and help strengthen secure, reliable and resilient banking services.
Client Service Delivery Lead / Cyber Analyst (Commercial Banking)
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