Cyber Security Service Delivery Manager
We are seeking an experienced Cyber Security Service Delivery Manager to lead the effective delivery, performance and continual improvement of cyber security services across a complex technology environment. This role will act as the key connection between security teams, technology functions, suppliers and business stakeholders, ensuring that services are reliable, responsive, compliant and aligned with organisational priorities.
You will oversee the day-to-day delivery of cyber security services, including security monitoring, incident response, vulnerability management, identity and access management, security testing and risk remediation. Responsibilities will include managing service performance against agreed service levels, reviewing operational metrics, coordinating major incidents, maintaining service documentation and overseeing continual service improvement plans. You will also support governance activities, ensuring that processes, controls and reporting meet relevant regulatory, policy and industry requirements. The role will involve managing third-party providers, monitoring contractual performance, supporting budget and resource planning, and presenting clear updates, risks and recommendations to senior stakeholders.
The successful candidate will have proven experience in cyber security service delivery, IT service management or a closely related operational leadership role. You should be confident managing competing priorities in a fast-paced environment and have a strong understanding of security operations, risk management, incident management and supplier governance. Experience working with frameworks such as ITIL, ISO 27001 or NIST would be advantageous, as would relevant professional qualifications in cyber security or service management. Strong communication, influencing and problem-solving skills are essential, together with the ability to translate technical issues into clear business impacts. This is an opportunity to shape resilient, customer-focused cyber security services while building strong relationships across technical and non-technical teams.
Cyber Security Service Delivery Manager
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