Service Integration Manager - Cyber
We are seeking an experienced Service Integration Manager – Cyber to lead the coordination, integration and continuous improvement of cybersecurity services across a complex technology environment. This role will ensure that security capabilities operate effectively as part of the wider service management framework, supporting consistent delivery, strong governance and positive outcomes for users and stakeholders. You will work across technology, risk, infrastructure, applications and third-party providers to establish clear responsibilities, dependable processes and effective performance controls.
Key responsibilities will include managing the end-to-end integration of cybersecurity services into operational and business processes; developing and maintaining service integration models, operating procedures and governance forums; and ensuring that service levels, operational risks, incidents, problems, changes and dependencies are effectively managed. You will coordinate service reviews, track performance against agreed measures, identify improvement opportunities and oversee the delivery of remediation actions. The role will also contribute to security assurance, audit readiness, supplier management, major incident response and the implementation of new cyber capabilities, ensuring that transitions into live service are controlled and sustainable.
The successful candidate will have strong experience in service integration, service management or cybersecurity operations within a large, complex environment. You will be confident working with multiple technical teams and suppliers, translating cyber and technology requirements into practical operating models, and influencing stakeholders at all levels. Knowledge of frameworks such as ITIL, COBIT, ISO 27001 or similar, together with experience of risk management, governance, incident management and continual service improvement, would be highly desirable. Excellent communication, organisation and problem-solving skills are essential, along with the ability to manage competing priorities and build collaborative relationships. Relevant professional qualifications in service management, cybersecurity, project delivery or a related discipline are advantageous.
Service Integration Manager - Cyber
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