Managed Service Lead (Network Security) - on-site Hampshire
We are seeking an experienced Managed Service Lead to oversee the delivery, performance and continuous improvement of network security services for a complex operational environment in Hampshire. This is an on-site role requiring strong technical understanding, service management capability and the confidence to work with stakeholders at all levels. You will take ownership of service outcomes, ensuring secure, resilient and responsive network protection across the organisation.
Your responsibilities will include leading day-to-day managed service operations, coordinating internal teams and third-party suppliers, and ensuring that agreed service levels, performance targets and customer expectations are consistently met. You will manage incidents, problems, changes and service requests, while maintaining accurate documentation, operational procedures and reporting. The role will also involve reviewing service performance, identifying risks and improvement opportunities, supporting audits, and driving initiatives that strengthen the security, availability and efficiency of network services.
Applicants should have substantial experience in network security, managed services or service delivery, with a strong understanding of technologies such as firewalls, secure remote access, intrusion prevention, network monitoring and vulnerability management. Experience working within structured IT service management frameworks, including incident, problem, change and configuration management, is essential. Relevant qualifications such as ITIL, network or security certifications would be advantageous. You will need excellent communication and stakeholder-management skills, the ability to prioritise under pressure, and a practical, collaborative approach to resolving complex issues. Due to the nature of the position, you must be able to work on-site in Hampshire and meet applicable security and screening requirements.
Managed Service Lead (Network Security) - on-site Hampshire
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