Service Management & Cyber Security Director
We are seeking an experienced Service Management & Cyber Security Director to lead the development, delivery and continuous improvement of enterprise-wide IT service management and cyber security capabilities. This strategic leadership role will ensure that technology services are resilient, secure, customer-focused and aligned with business priorities. You will establish clear governance, promote operational excellence and provide trusted advice to senior stakeholders on service performance, risk and security posture.
Responsibilities will include defining and implementing service management strategies, policies, processes and performance frameworks; overseeing service availability, incident, problem, change, configuration and continuity management; and driving measurable improvements in user experience, operational efficiency and supplier performance. You will lead cyber security governance, risk management, security assurance, vulnerability management, identity and access controls, incident response and regulatory compliance. The role will also involve maintaining effective business continuity and disaster recovery arrangements, coordinating responses to major incidents and ensuring that security and service risks are clearly reported, prioritised and addressed. You will manage internal teams and third-party partners, develop budgets and roadmaps, and support technology transformation initiatives.
The successful candidate will bring substantial leadership experience across IT service management and cyber security, ideally within a complex, regulated or geographically distributed environment. You will have a strong understanding of recognised service management and security frameworks, such as ITIL, ISO 27001, NIST or equivalent, with the ability to translate technical risks into clear business decisions. Relevant professional qualifications in service management, information security, risk or technology leadership are desirable. Excellent communication, influencing and stakeholder management skills are essential, together with a pragmatic, collaborative approach and a track record of building high-performing teams. This is an opportunity to shape secure, reliable and modern technology services while contributing directly to organisational resilience and strategic growth.
Service Management & Cyber Security Director
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