Junior Service Manager - SOC
We are seeking a Junior Service Manager to support the effective delivery and continuous improvement of Security Operations Centre (SOC) services. This is an excellent opportunity for an organised and motivated professional to develop their service management career within a security-focused operational environment.
Working closely with SOC analysts, technical teams, customers and external suppliers, you will help ensure that services are delivered consistently, efficiently and in line with agreed service levels. You will support the coordination of operational activities, monitor service performance and contribute to a positive customer experience.
Your responsibilities will include assisting with incident, request, problem and change management; tracking actions through to completion; preparing service reports and performance updates; and helping to identify trends, risks and opportunities for improvement. You will also support service reviews, maintain accurate documentation and contribute to the development of procedures, knowledge articles and operational processes.
You will help co-ordinate responses to service issues, ensuring that relevant stakeholders are kept informed and that escalations are managed promptly. The role may also involve supporting audits, compliance activities, customer communications and the implementation of service improvement plans.
We are looking for someone with an understanding of IT service management principles and an interest in cyber security or SOC operations. Experience of working in a service desk, operations or customer-focused environment would be advantageous. Familiarity with ITIL practices, incident and change management processes, service-level agreements and reporting tools would be beneficial.
You should be highly organised, dependable and comfortable managing competing priorities. Strong written and verbal communication skills are essential, together with a collaborative approach and the confidence to engage with technical and non-technical stakeholders. You will need good attention to detail, a proactive attitude and the ability to remain calm when dealing with incidents or service pressures. Training and development will be provided to support your progression in the role.
Junior Service Manager - SOC
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