Service Delivery Manager (Cyber Security)
We are seeking an experienced Service Delivery Manager (Cyber Security) to lead the effective delivery, performance and continuous improvement of cyber security services across a complex technology environment. This role will act as the primary link between security teams, technology functions, managed service providers and business stakeholders, ensuring that services are reliable, responsive, risk-aware and aligned with organisational priorities. You will establish strong working relationships, clarify service expectations and promote a culture of accountability, collaboration and continual improvement.
Key responsibilities will include managing day-to-day cyber security service delivery, monitoring service levels and operational performance, and ensuring that agreed outcomes are achieved. You will oversee incident, problem, change and service request processes; coordinate the resolution of escalated issues; and provide clear reporting on key performance indicators, risks, issues and service improvements. The role will also involve managing supplier performance, reviewing contractual obligations, supporting governance forums and ensuring that operational practices align with relevant security policies, regulatory requirements and industry standards. You will contribute to service transition activities, resilience planning, audit preparation and the development of effective procedures, controls and documentation.
The successful candidate will have proven experience in service delivery, IT service management or cyber security operations, ideally within a regulated or complex environment. You will be confident working across technical and non-technical audiences and capable of translating cyber security requirements into practical service outcomes. Strong knowledge of ITIL principles, security operations, risk management, incident response and third-party governance is desirable, together with experience using service management and reporting tools. Excellent communication, stakeholder management, analytical and problem-solving skills are essential. Relevant professional qualifications in IT service management, cyber security, risk or governance would be advantageous. This is an opportunity to make a measurable contribution to the reliability, maturity and effectiveness of critical cyber security services.
Service Delivery Manager (Cyber Security)
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