Track Manager - IAM Operations
We are seeking a Track Manager – IAM Operations to lead the delivery, stability and continuous improvement of identity and access management services. This role will oversee operational activities across identity lifecycle management, access provisioning, authentication, privileged access, role administration and governance processes. You will coordinate day-to-day service performance, ensure agreed service levels are achieved and act as a key point of escalation for operational issues, risks and dependencies.
Responsibilities include managing workload allocation, prioritising incidents and service requests, monitoring operational metrics, and driving timely resolution of recurring problems. You will work closely with technology, security, risk, audit and business stakeholders to improve controls, strengthen access governance and support compliance with internal policies and relevant regulations. The role will also contribute to change planning, release coordination, process documentation, supplier management and the implementation of automation initiatives that improve efficiency and user experience.
The successful candidate will have solid experience in IAM operations, service management or a similar technology environment, together with a strong understanding of access controls, joiner-mover-leaver processes, authentication technologies, privileged access management and periodic access reviews. Experience leading operational teams or workstreams, managing competing priorities and communicating with stakeholders at different levels is essential. Familiarity with ITIL practices, incident and problem management, risk assessment, audit evidence and service reporting would be advantageous. You will be organised, analytical and comfortable making decisions in a fast-paced environment, with a proactive approach to identifying improvement opportunities. Strong written and verbal communication skills, sound judgement and the ability to build effective working relationships are required.
Track Manager - IAM Operations
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