Security Service Designer
We are seeking an experienced Security Service Designer to shape and improve secure, user-centred services across a complex organisation. You will work at the intersection of service design, cybersecurity and operational delivery, helping teams understand security needs and turn them into practical, effective services. This is an opportunity to influence how security is experienced by colleagues, customers and partners, while supporting the delivery of resilient and trustworthy digital services.
You will lead discovery and design activities, including user research, stakeholder interviews, journey mapping, service blueprinting and the development of clear, accessible service propositions. You will identify pain points, risks and opportunities across end-to-end security journeys, then collaborate with security specialists, product managers, engineers, architects, delivery teams and policy colleagues to develop and test improvements. Your responsibilities will include translating complex security requirements into straightforward guidance and service patterns, defining user needs and outcomes, creating prototypes, facilitating workshops, and using evidence and feedback to iterate designs. You will also help establish consistent design standards, document service models and contribute to roadmaps, governance and continuous improvement.
You will bring proven experience in service design, user-centred design or a related discipline, ideally within cybersecurity, technology, regulated services or another complex environment. You should be confident conducting qualitative research, analysing insight and communicating recommendations to both technical and non-technical audiences. Experience of designing security, identity, access management, incident response or risk-related services would be valuable, as would familiarity with agile delivery, design systems and accessibility standards. We are looking for someone who can balance user needs with security, privacy, compliance and operational considerations; build strong relationships across diverse teams; and challenge existing ways of working constructively. You will need excellent facilitation, storytelling and stakeholder management skills, along with the ability to manage competing priorities and deliver high-quality work in a changing environment.
Security Service Designer
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