Data Protection Analyst - Complaints
We are seeking a Data Protection Analyst – Complaints to support the effective management, investigation and resolution of complaints relating to personal data, privacy and information rights. You will assess incoming cases, identify the relevant data protection issues, and ensure that responses are accurate, timely, fair and compliant with applicable legislation and internal procedures. The role will involve working with colleagues across the business to gather information, clarify facts and coordinate appropriate actions.
Key responsibilities will include reviewing complaints and data subject concerns, maintaining clear and complete case records, conducting investigations, and drafting well-reasoned responses for internal review or external issue. You will monitor deadlines, identify recurring themes and potential risks, escalate complex or high-impact matters, and contribute to improvements in complaint-handling processes. You may also support requests relating to access, rectification, erasure and other individual rights, while ensuring that confidential information is handled securely and only disclosed where appropriate. Regular reporting and trend analysis will be required to help identify opportunities for improved controls, customer experience and regulatory compliance.
The successful candidate will have experience in data protection, complaints handling, case management, compliance, investigations or a related area. A sound understanding of privacy principles and relevant data protection legislation is essential, together with the ability to interpret guidance and apply it consistently to individual cases. You should be highly organised, analytical and confident managing competing priorities while meeting strict deadlines. Excellent written and verbal communication skills are required, including the ability to explain complex issues clearly to a range of audiences. Attention to detail, sound judgement, discretion and a strong commitment to confidentiality are essential. Experience using case management systems, preparing management information and working collaboratively with legal, compliance or operational teams would be advantageous.
Data Protection Analyst - Complaints
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