Customer Security Manager
We are seeking a Customer Security Manager to lead the development and delivery of effective security practices across customer-facing operations. In this role, you will act as a trusted security partner for customers, helping them understand security requirements, manage risk, and respond confidently to emerging threats. You will work closely with internal technology, compliance, legal, product, and service teams to ensure security is embedded throughout the customer lifecycle.
Your responsibilities will include managing customer security reviews, questionnaires, audits, and due diligence requests; preparing clear and accurate responses to security and privacy enquiries; and supporting the development of customer-facing security documentation. You will maintain strong relationships with key stakeholders, identify opportunities to improve security processes, and help coordinate responses to security incidents affecting customers. The role will also involve monitoring relevant regulatory and industry developments, contributing to risk assessments, supporting security awareness initiatives, and reporting on customer security activity, trends, and performance to senior stakeholders.
The successful candidate will have experience in customer security, information security, risk management, compliance, assurance, or a related field. You should be confident communicating complex technical and regulatory topics to both technical and non-technical audiences, with excellent written and verbal communication skills. Knowledge of recognised security frameworks and standards, such as ISO 27001, SOC 2, NIST, or equivalent, is desirable, as is experience with data protection requirements and third-party risk management. We are looking for someone organised, commercially aware, and comfortable managing multiple priorities while maintaining accuracy and discretion. A collaborative approach, strong analytical ability, sound judgement, and a genuine commitment to building customer trust are essential.
Customer Security Manager
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