Customer Identity and Access Management (CIAM) Consultant
We are seeking an experienced Customer Identity and Access Management (CIAM) Consultant to design, deliver and improve secure, user-friendly identity solutions for customer-facing digital services. You will work with business, security, architecture, product and engineering teams to understand customer journeys, translate requirements into scalable CIAM capabilities, and support the delivery of solutions that balance strong security with a seamless user experience.
Your responsibilities will include defining CIAM strategies, roadmaps and target architectures; gathering and documenting functional and non-functional requirements; advising on authentication, authorisation, consent, registration, profile management, identity proofing, federation and single sign-on; and supporting the integration of CIAM platforms with applications, APIs and enterprise services. You will contribute to security and privacy assessments, access and identity lifecycle processes, data protection controls, solution designs, technical documentation and implementation plans. You will also help manage risks, dependencies and delivery issues, support testing and transition activities, and provide guidance on industry standards and best practice.
Applicants should have proven experience in CIAM, IAM, cybersecurity, digital transformation or a closely related discipline, with a strong understanding of customer identity journeys and modern authentication protocols such as OAuth 2.0, OpenID Connect and SAML. Experience with one or more leading CIAM platforms, cloud technologies, API security, directory services and identity governance is desirable. You will be confident engaging stakeholders at all levels and able to explain complex technical concepts clearly to both technical and non-technical audiences. Strong analytical, problem-solving, consulting and documentation skills are essential, together with an understanding of privacy principles, regulatory obligations and secure-by-design practices. Relevant professional qualifications in identity, cloud, security or architecture would be advantageous.
Customer Identity and Access Management (CIAM) Consultant
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