Lead Digital Product Manager - Customer Identity & Access Management (hybrid/remote)
We are seeking an experienced Lead Digital Product Manager to shape and deliver a modern Customer Identity and Access Management (CIAM) product strategy across digital channels. In this role, you will define the vision, roadmap and prioritised backlog for customer authentication, registration, profile management, consent, authorisation and identity security. You will ensure that identity services provide a seamless, secure and accessible experience while meeting business, regulatory and data protection requirements.
You will lead cross-functional delivery across product, engineering, cybersecurity, architecture, data, legal, compliance, design and customer experience teams. Responsibilities include gathering and prioritising customer and business needs, translating them into clear product outcomes and user stories, managing dependencies, and overseeing delivery from discovery through to launch and continuous improvement. You will establish measurable objectives and key results, monitor adoption and service performance, use customer insight and analytics to guide decisions, and communicate progress, risks and trade-offs to senior stakeholders. You will also support the development of product standards, operating models and governance for identity and access management, while identifying opportunities to simplify journeys and improve conversion, trust and customer lifetime value.
The successful candidate will bring substantial experience leading digital products in a complex, regulated or security-sensitive environment, with strong knowledge of CIAM, authentication methods, authorisation models, identity verification, consent management and privacy principles. You will be confident working with technologies such as single sign-on, multi-factor authentication, OAuth, OpenID Connect and API-enabled platforms, while remaining focused on customer and commercial outcomes rather than technology alone. Excellent stakeholder management, communication and influencing skills are essential, together with a structured approach to prioritisation, problem-solving and decision-making. Experience working in agile product teams, managing external technology partners and delivering change across multiple markets or channels would be advantageous. This is a hybrid/remote opportunity, with occasional travel and collaboration across distributed teams as required.
Lead Digital Product Manager - Customer Identity & Access Management (hybrid/remote)
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