Disputes & Investigations - Senior Director, Incident Response Lead
We are seeking an experienced Senior Director to lead incident response activities across a complex, highly regulated environment. This is a senior leadership role responsible for directing the response to significant disputes, investigations, misconduct matters, regulatory concerns and other critical incidents that may affect customers, colleagues, operations or reputation.
The successful candidate will establish and oversee a robust incident response framework, ensuring that matters are identified, assessed, escalated and managed consistently. You will lead multidisciplinary response teams, bringing together legal, compliance, risk, security, communications, technology, operations and other relevant specialists. You will provide clear direction during fast-moving and sensitive situations, ensuring decisions are evidence-based, proportionate and aligned with applicable laws, policies and governance requirements.
Key responsibilities will include assessing emerging issues, defining response strategies, coordinating investigations, overseeing fact-finding and evidence preservation, and maintaining accurate records of key decisions and actions. You will prepare concise briefings for senior stakeholders and governance committees, manage communications with internal and external parties where appropriate, and ensure that regulatory, legal and reporting obligations are met. You will also identify lessons learned, oversee remediation activity and use incident insights to strengthen controls and reduce the likelihood of recurrence.
In addition, you will develop response playbooks, standards and training, promote a consistent approach to case management, and build strong relationships with senior stakeholders across the business. The role requires sound judgement, discretion and the confidence to challenge constructively in high-pressure circumstances.
You will bring significant experience leading complex investigations, crisis management or incident response within a large, regulated or international organisation. A strong understanding of governance, risk, compliance, legal considerations and investigative methodologies is essential. You should be an exceptional communicator with proven experience influencing senior decision-makers, managing confidential information and leading teams through ambiguity. Relevant professional qualifications in law, investigations, risk, compliance, security or a related discipline would be advantageous.
Disputes & Investigations - Senior Director, Incident Response Lead
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