Incident Response Lead
We are seeking an experienced Incident Response Lead to take ownership of the organisation’s approach to identifying, managing and resolving technology and security incidents. This is a key role in strengthening operational resilience, reducing service disruption and ensuring that incidents are handled consistently, efficiently and with clear accountability.
You will lead the response to major and complex incidents, coordinating technical teams, service owners, suppliers and senior stakeholders throughout the incident lifecycle. Responsibilities will include assessing impact and urgency, establishing appropriate response structures, maintaining accurate communications, directing investigation and recovery activities, and ensuring that agreed service levels are met. You will also provide regular updates to stakeholders and ensure that incidents are formally closed once services are stable.
A core part of the role will be driving continual improvement. You will facilitate post-incident reviews, identify root causes and contributing factors, track corrective actions, and ensure that lessons learned are translated into practical improvements. You will help develop and maintain incident response processes, playbooks, escalation routes and communication templates, while supporting testing and exercising of response arrangements.
The successful candidate will have proven experience leading major incident or security incident response within a complex technology environment. You will be confident making decisions under pressure, prioritising competing demands and communicating clearly with both technical and non-technical audiences. Experience of IT service management frameworks, incident management tools, root-cause analysis and operational risk management is essential. Familiarity with cyber security incidents, cloud services and third-party supplier management would be advantageous.
You will bring strong leadership, facilitation and influencing skills, together with a calm, structured and collaborative approach. Relevant qualifications in IT service management, cyber security, business continuity or a related discipline are desirable. The role may involve participation in an out-of-hours escalation rota, so flexibility and a commitment to maintaining high standards during critical events are important.
Incident Response Lead
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