Director, ServiceNow Business Services, Risk & Security Product Manager
We are seeking an experienced Director, ServiceNow Business Services, Risk & Security Product Manager to lead the strategic direction, development and continuous improvement of a portfolio of risk, security and business service management capabilities. This is a senior product leadership role, responsible for translating organisational priorities into a clear, value-focused product vision and roadmap across the ServiceNow platform. You will work closely with technology, cyber security, risk, compliance, audit, operations and business stakeholders to ensure solutions are secure, scalable, intuitive and aligned with regulatory and operational requirements.
You will own the product lifecycle from discovery and prioritisation through to delivery, adoption and optimisation. Key responsibilities will include defining product strategy and measurable outcomes; managing and communicating the roadmap; gathering and analysing customer and user needs; prioritising features and enhancements; and overseeing governance, controls, release planning and benefits realisation. You will establish effective ways of working across product, engineering, architecture, data and delivery teams, ensuring that initiatives are delivered to a high standard and that risks, dependencies and investment decisions are clearly understood. You will also champion service management best practice, automation, data quality and continuous improvement across risk and security processes.
The successful candidate will bring substantial experience leading enterprise technology products, ideally within ServiceNow, cyber security, technology risk, governance, risk and compliance, or related business services. You will have a strong understanding of product management principles, service management frameworks and the delivery of complex, multi-stakeholder transformation programmes. Excellent communication, influencing and leadership skills are essential, together with the ability to engage confidently with senior stakeholders and translate technical concepts into clear business outcomes. Experience managing third-party suppliers, budgets, controls and regulatory obligations would be advantageous. Above all, you will be commercially aware, customer-focused and comfortable operating in a changing environment while creating clarity, momentum and measurable value.
Director, ServiceNow Business Services, Risk & Security Product Manager
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