Crisis & Incident Response Manager VP
We are seeking an experienced Crisis & Incident Response Manager at Vice President level to lead the organisation’s approach to major incidents, business disruption and crisis management. This is a high-profile role responsible for ensuring that critical events are identified, managed and resolved effectively, while protecting customers, colleagues, operations and reputation. You will provide confident leadership during fast-moving situations, coordinate cross-functional response teams and ensure that senior stakeholders receive clear, timely and accurate information.
Your responsibilities will include owning and continually improving the incident and crisis management framework; maintaining response plans, playbooks, escalation procedures and contact structures; and leading exercises, simulations and post-incident reviews. You will establish effective governance, monitor response performance and ensure that lessons learned are translated into measurable improvements. The role will involve close collaboration with technology, operations, risk, compliance, communications, security and business continuity teams, as well as managing relationships with relevant external partners and authorities. You will also contribute to resilience assessments, reporting and preparedness activities across the business.
The successful candidate will have significant experience in crisis management, major incident response, operational resilience, business continuity or a closely related discipline, gained within a complex and highly regulated environment. You will be comfortable making sound decisions under pressure, challenging constructively and influencing senior leaders across multiple functions and locations. Strong communication, facilitation and stakeholder management skills are essential, together with the ability to translate complex issues into concise executive-level updates. Experience of developing response frameworks, running crisis exercises and managing incidents from initial escalation through to recovery and review is required. Relevant professional qualifications in business continuity, resilience, risk, emergency management or information security would be advantageous.
Crisis & Incident Response Manager VP
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