Security Operations Centre Manager
We are seeking an experienced Security Operations Centre Manager to lead the effective delivery of a 24-hour security monitoring and incident response function. This is a key leadership role responsible for protecting people, property, information and operational continuity across a complex environment.
You will manage the day-to-day performance of the Security Operations Centre, ensuring that monitoring, access control, alarm response, CCTV, incident management and emergency procedures are delivered to consistently high standards. You will establish clear operating procedures, oversee shift coverage and ensure that incidents are assessed, escalated and resolved promptly and professionally.
Working closely with internal teams, external security partners and relevant emergency services, you will coordinate responses to security threats and support the investigation of incidents. You will maintain accurate records, produce regular performance and risk reports, and identify trends that can inform preventative action and continuous improvement.
The role will include responsibility for recruiting, coaching and developing security personnel, as well as setting objectives and monitoring performance. You will promote a strong culture of vigilance, professionalism and customer service, ensuring that all colleagues understand their responsibilities and operate in line with relevant policies, legislation and industry standards.
The successful candidate will have substantial experience managing a security operations, control room or similar function, ideally within a large, complex or high-risk environment. You should have a strong understanding of physical security, incident response, risk assessment, business continuity and the effective use of security systems and technology.
Excellent communication, decision-making and organisational skills are essential, together with the confidence to remain calm under pressure and make sound judgements during evolving incidents. Experience of managing teams across rotating shifts, working with third-party providers and delivering service improvements would be highly advantageous. Relevant security qualifications and a commitment to ongoing professional development are desirable.
Security Operations Centre Manager
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