Customer Success Manager Cyber
We are seeking a Customer Success Manager specialising in cyber security to build strong, lasting relationships with customers and help them achieve measurable value from their security solutions. This is an engaging role for someone who combines customer relationship management with a sound understanding of cyber security principles, risk management and technology adoption.
You will manage a portfolio of customers throughout their journey, from onboarding and implementation through to renewal and growth. Working closely with technical, sales and support teams, you will develop success plans, understand each customer’s objectives and ensure solutions are aligned to their evolving security needs. You will act as a trusted adviser, helping customers improve their cyber resilience and make informed decisions about their security strategy.
Your responsibilities will include leading regular customer reviews, monitoring adoption and satisfaction, identifying risks and opportunities, and coordinating effective responses to escalations. You will also gather customer feedback, contribute to service improvements and maintain accurate records of engagement, outcomes and renewal activity. The role may involve supporting customers across areas such as security monitoring, vulnerability management, identity and access management, compliance or incident response.
Applicants should have experience in customer success, account management, service delivery or a similar customer-facing position within the cyber security or technology sector. You will need a practical understanding of cyber security concepts and the ability to explain technical information clearly to both technical and non-technical audiences. Strong communication, organisation and stakeholder management skills are essential, along with a proactive, commercially aware approach.
Experience using customer relationship management systems, success platforms or service management tools would be advantageous. Relevant cyber security, cloud or service management qualifications are welcomed but not essential. Above all, you will be customer-focused, comfortable managing multiple priorities and committed to delivering excellent outcomes in a fast-moving environment.
Customer Success Manager Cyber
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