Customer Solutions Design Specialist (Fortinet)
We are seeking a Customer Solutions Design Specialist to develop practical, secure and commercially viable technology solutions that address customer requirements. Working across sales, technical and delivery teams, you will translate business challenges into clearly defined solution designs, supporting customers throughout the opportunity and implementation lifecycle.
You will engage with customers and internal stakeholders to understand their technical, operational and security needs. Your responsibilities will include gathering requirements, producing high-level and detailed solution designs, preparing technical proposals, and contributing to statements of work, presentations and demonstrations. You will explain complex concepts in a clear and compelling way, ensuring that proposed solutions are aligned with customer objectives, industry standards and available budgets.
The role will involve designing and positioning solutions across areas such as network security, cloud security, secure access, connectivity, monitoring and managed services. You will assess existing environments, identify risks and opportunities for improvement, and recommend architectures that are scalable, resilient and straightforward to operate. You will also support proof-of-concept activities, respond to requests for information and proposals, and provide technical input during negotiations.
We are looking for experience in a customer-facing solutions architecture, pre-sales engineering or technical consultancy role, ideally within the cyber security, networking or managed services sector. A strong understanding of security principles, network architecture, cloud technologies and enterprise infrastructure is essential. Relevant technical certifications or demonstrable expertise with leading security platforms would be advantageous.
You will be a confident communicator who can build trusted relationships with both technical and non-technical audiences. Strong analytical, presentation and documentation skills are required, along with the ability to manage multiple priorities and work effectively in a collaborative environment. A proactive, commercially aware approach and a commitment to delivering high-quality customer outcomes are key to success in this role.
Customer Solutions Design Specialist (Fortinet)
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