Critical Incident Responder
We are seeking a calm, decisive and highly organised Critical Incident Responder to coordinate the response to serious incidents affecting people, operations, services or business continuity. In this role, you will act as a central point of coordination during high-pressure situations, ensuring that the right people are informed, actions are prioritised and risks are managed effectively. You will assess incoming information, establish the severity and potential impact of incidents, initiate appropriate response procedures and maintain clear communication with stakeholders throughout the event.
Your responsibilities will include leading incident response activities, coordinating internal teams and external partners, maintaining accurate incident records, issuing timely updates and escalating matters when required. You will help to protect people and assets, support business continuity arrangements and ensure that decisions are documented clearly. Following each incident, you will facilitate debriefs, identify lessons learned and contribute to improvements in procedures, training and resilience planning. The role may involve working outside standard hours, including evenings, weekends or on-call periods, depending on operational requirements.
The successful candidate will have experience in incident management, emergency response, security operations, crisis coordination or a similarly demanding environment. You will be confident making informed decisions with incomplete information, able to remain composed under pressure and skilled at communicating with people at all levels. Strong organisational and analytical abilities are essential, together with sound judgement, attention to detail and a collaborative approach. Experience using incident management systems, escalation frameworks, risk assessments and business continuity processes would be advantageous. You must be willing to undertake relevant training and maintain a high level of professional integrity, discretion and accountability.
Critical Incident Responder
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