Critical Incident Responder
We are seeking a Critical Incident Responder to provide calm, structured and compassionate support to individuals affected by serious incidents, emergencies or traumatic events. The successful candidate will assess immediate needs, help maintain safety, coordinate appropriate responses and provide practical and emotional support in line with established procedures. This role may involve responding to incidents across varied environments, including out of hours, and requires sound judgement in situations that may be unpredictable or distressing.
Key responsibilities include receiving and assessing incident referrals, identifying risks, prioritising actions and coordinating with relevant emergency, healthcare, safeguarding and support services. You will communicate clearly with individuals, families, colleagues and external professionals, ensuring information is handled sensitively and confidentially. You will maintain accurate, timely records; prepare incident reports; contribute to debriefs and reviews; and identify lessons that can improve future response arrangements. You may also support the development of response plans, deliver guidance or awareness sessions, and contribute to service improvements designed to strengthen resilience and wellbeing.
Applicants should have experience working in critical incident response, emergency support, crisis intervention, safeguarding, mental health, social care, security, healthcare or a related field. You will need strong risk-assessment and decision-making skills, excellent verbal and written communication, and the ability to remain composed while managing competing priorities. A trauma-informed, person-centred approach is essential, together with respect for confidentiality, professional boundaries and cultural differences. The role requires flexibility, emotional resilience and a willingness to participate in an on-call or rota-based service where required. Relevant professional qualifications, incident management training or experience of multi-agency coordination would be advantageous.
Critical Incident Responder
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