SOC Manager (MSSP Leader) - Hybrid
An experienced SOC Manager is sought to lead and develop a high-performing Security Operations Centre within a managed security services environment. This hybrid role will oversee the delivery of 24/7 security monitoring, detection, investigation and response services for multiple customers, ensuring consistently high standards of operational performance, service quality and client satisfaction. The successful candidate will provide clear direction to SOC analysts, incident responders and technical specialists, while fostering a culture of collaboration, accountability and continuous improvement.
Responsibilities will include managing day-to-day SOC operations, workforce planning, shift coverage, escalation procedures and incident response coordination. You will establish and monitor service-level objectives, operational metrics and key performance indicators, producing regular reports for senior stakeholders and customers. The role will also involve developing and maintaining operational processes, playbooks and runbooks; supporting the implementation and optimisation of SIEM, SOAR, EDR and other security technologies; and ensuring effective threat detection, triage, containment and remediation. You will act as a senior escalation point for complex security incidents and contribute to customer onboarding, service reviews, audits and the continual enhancement of MSSP offerings.
Applicants should have substantial experience managing a SOC, CSIRT or comparable security operations function, ideally within an MSSP or other customer-facing security services environment. Strong knowledge of security monitoring, incident response, threat intelligence, vulnerability management and common security frameworks is essential. Experience with SIEM and automation platforms, security metrics, ITIL-aligned service management and regulatory or compliance requirements would be advantageous. The role requires proven leadership and people-management skills, excellent communication with both technical and non-technical audiences, and the ability to prioritise effectively in a fast-paced environment. Relevant professional certifications such as CISSP, CISM, GIAC or equivalent are desirable. A flexible approach to hybrid working and participation in an out-of-hours escalation rota may be required.
SOC Manager (MSSP Leader) - Hybrid
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