Identity Analyst
We are seeking an Identity Analyst to support the secure and efficient management of digital identities, access rights and authentication services across a complex technology environment. In this role, you will help ensure that users have appropriate access to systems and information while maintaining strong security controls and compliance with relevant policies and standards. You will work closely with technology, security, human resources and business teams to resolve access-related issues and improve identity management processes.
Your responsibilities will include administering user accounts, groups, roles and permissions across multiple platforms; processing joiner, mover and leaver requests; investigating access discrepancies; and supporting periodic access reviews and certifications. You will monitor identity and access management queues, assess requests against established approval requirements, and maintain accurate records and audit evidence. The role will also involve troubleshooting authentication issues, supporting password and multi-factor authentication processes, reviewing system-generated alerts, and escalating potential security concerns appropriately.
The successful candidate will have experience in identity and access management, user administration, service operations or a related technology function. Familiarity with directory services, single sign-on, role-based access control, privileged access management and multi-factor authentication is desirable. You should be comfortable interpreting policies, analysing data, documenting procedures and working with confidential information. Strong attention to detail, sound judgement and a customer-focused approach are essential, together with the ability to prioritise tasks and communicate clearly with both technical and non-technical colleagues. Experience with ticketing systems, reporting tools, access governance platforms or basic scripting would be advantageous. This is an excellent opportunity for someone who wants to develop their expertise in identity security while contributing to reliable, well-controlled access across the organisation.
Identity Analyst
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