Identity Analyst
We are seeking an Identity Analyst to support the effective management, security and ongoing improvement of identity and access services. In this role, you will help ensure that employees, contractors and approved third parties have appropriate access to systems and information throughout the user lifecycle. You will work closely with technology, security, HR and business teams to investigate access-related issues, maintain accurate records and promote consistent application of identity management policies.
Your responsibilities will include processing and reviewing joiner, mover and leaver requests; provisioning, modifying and removing user access in line with approved procedures; supporting role-based access control and access certification activities; and investigating authentication, account and entitlement issues. You will monitor service queues, maintain clear case documentation and contribute to the timely resolution of incidents and requests. The role will also involve supporting periodic access reviews, identifying inappropriate or excessive permissions, assisting with audit evidence and escalating potential security concerns when required.
The successful candidate will have experience in identity and access management, service desk operations, IT administration or a related technology environment. You should understand core concepts such as least privilege, segregation of duties, multi-factor authentication, single sign-on and directory services. Familiarity with identity governance or access management platforms, ticketing systems and Microsoft environments is desirable, as is experience using reporting tools or basic scripting to improve accuracy and efficiency. Strong attention to detail, analytical thinking and the ability to follow structured processes are essential. You will also need effective communication skills, sound judgement and the confidence to work with confidential information while collaborating with colleagues at all levels.
Identity Analyst
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