Digital Identity Senior Manager
We are seeking a Digital Identity Senior Manager to lead the development and delivery of a secure, scalable and user-focused digital identity capability. This role will set the strategic direction for identity and access management across digital products, platforms and services, ensuring that solutions meet business needs while maintaining robust security, privacy and regulatory standards. You will work closely with technology, cybersecurity, product, legal, compliance and operational teams to establish a consistent approach to authentication, authorisation, identity verification and access governance.
Your responsibilities will include defining and maintaining the digital identity roadmap; overseeing the design and implementation of identity platforms and services; and ensuring effective integration with internal systems, external partners and customer-facing channels. You will lead programmes that improve customer and colleague experiences, strengthen fraud prevention and enable secure, seamless access across multiple environments. The role will also involve managing risks, controls and third-party relationships, monitoring service performance, and ensuring that identity capabilities are resilient, compliant and aligned with recognised industry standards. You will provide senior-level advice, communicate complex technical issues clearly, and develop strong relationships with stakeholders at all levels.
The successful candidate will have significant experience leading digital identity, identity and access management, cybersecurity or related technology functions within a complex organisation. You will bring strong knowledge of authentication technologies, federation protocols, privileged access, identity lifecycle management, consent, verification and data protection principles. Experience delivering large-scale transformation programmes, managing budgets and suppliers, and leading multidisciplinary teams is essential. You should be a confident decision-maker with excellent communication and influencing skills, capable of balancing security, usability, commercial priorities and regulatory obligations. Relevant professional qualifications in technology, cybersecurity, risk or a related discipline are desirable, as is experience with modern cloud-based identity platforms and agile delivery methods.
Digital Identity Senior Manager
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