Digital Identity Senior Manager
We are seeking an experienced Digital Identity Senior Manager to lead the development, delivery and continuous improvement of digital identity capabilities across a complex, customer-focused environment. This role will shape the strategy for secure, trusted and seamless identity services, ensuring that customers, colleagues and partners can access the right products and platforms safely and efficiently. You will work across technology, security, risk, product and operational teams to establish a consistent approach to identity management and authentication.
Key responsibilities will include defining and implementing the digital identity roadmap; overseeing identity verification, authentication, authorisation and access management solutions; and ensuring services meet regulatory, security, privacy and accessibility requirements. You will lead the design of customer journeys that balance ease of use with strong fraud prevention and information protection. The role will also involve managing strategic suppliers, budgets, delivery risks and performance measures, while providing clear reporting and recommendations to senior stakeholders. You will promote modern approaches such as passwordless authentication, identity orchestration, adaptive access controls and reusable digital credentials where appropriate.
The successful candidate will have significant experience leading digital identity, customer authentication or access management programmes within a large and complex organisation. You will bring strong knowledge of identity and access management principles, cryptography, privacy, cyber security controls and relevant regulatory frameworks. Experience with cloud platforms, APIs, federated identity, single sign-on, multi-factor authentication and identity verification technologies is highly desirable. You should be an accomplished people leader and communicator, able to influence at executive level, translate technical issues into clear business outcomes and build effective relationships across diverse teams. A pragmatic, collaborative approach, strong commercial judgement and a commitment to delivering secure, inclusive and excellent digital experiences are essential.
Digital Identity Senior Manager
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