Digital Identity Senior Manager
We are seeking a Digital Identity Senior Manager to lead the strategy, delivery and continuous improvement of digital identity services across a complex, customer-focused environment. This role will shape how users securely access products, services and information, balancing strong security controls with a seamless and inclusive experience. You will define the digital identity roadmap, establish clear priorities and ensure that identity capabilities support business objectives, regulatory obligations and evolving customer expectations.
Key responsibilities will include leading multidisciplinary teams and delivery partners across identity verification, authentication, authorisation, access management and consent. You will oversee the design and implementation of scalable identity solutions, establish robust governance and controls, and ensure that services are resilient, privacy-conscious and accessible. The role will involve managing strategic suppliers, budgets, risks and delivery dependencies, while monitoring service performance and driving measurable improvements. You will also work closely with technology, security, legal, risk, data and product stakeholders to develop policies, standards and operating models that enable trusted digital interactions.
The successful candidate will bring substantial experience leading digital identity, customer identity and access management, or related security and transformation programmes. You will have a strong understanding of identity standards, authentication technologies, fraud prevention, data protection and information security principles, with experience translating complex technical issues into clear business decisions. Excellent leadership, communication and influencing skills are essential, together with a proven ability to manage competing priorities and deliver change in a regulated or highly governed environment. Experience with modern cloud platforms, identity-as-a-service solutions, APIs, biometrics, multifactor authentication and agile delivery methods would be advantageous. You will be commercially aware, outcomes-focused and committed to creating secure, reliable and user-friendly digital services.
Digital Identity Senior Manager
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