Digital Identity Associate Manager
We are seeking a Digital Identity Associate Manager to support the design, delivery and continuous improvement of digital identity services across a complex, customer-focused environment. This role will help shape identity and access management capabilities that enable secure, seamless experiences for customers, employees and partners. You will work closely with product, technology, security, compliance and operations teams to translate business needs into practical identity solutions, while ensuring that security, privacy and usability remain at the centre of every decision.
Your responsibilities will include supporting the digital identity roadmap, coordinating initiatives across multiple workstreams and helping to prioritise enhancements based on customer needs, risk and business value. You will contribute to the development of authentication, authorisation, identity verification, consent, account recovery and access management journeys. The role will involve gathering and documenting requirements, analysing user and operational data, supporting solution design, managing risks and dependencies, and tracking delivery against agreed outcomes. You will also help establish effective governance, monitor service performance and identify opportunities to improve processes, controls and customer experience. Clear communication with senior stakeholders and the ability to explain technical or regulatory matters in an accessible way will be essential.
The successful candidate will have experience in digital identity, identity and access management, cybersecurity, digital product delivery or a closely related field. You should understand concepts such as authentication methods, federation, privileged access, identity proofing, data protection and relevant security principles. Experience working with agile delivery methods, APIs, cloud-based services and third-party technology providers would be advantageous. We are looking for someone who is organised, analytical and comfortable managing competing priorities in a collaborative environment. You will be expected to demonstrate sound judgement, attention to detail and a strong commitment to customer privacy, security and inclusive digital experiences.
Digital Identity Associate Manager
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