Relief Security Operations Centre Operator - Cambridge - CB21
We are seeking a reliable and vigilant Relief Security Operations Centre Operator to support a busy security control room in Cambridge, CB21. This role is responsible for monitoring site security systems, responding to incidents and maintaining a calm, professional approach in a fast-paced environment. You will work as part of a wider security team, providing operational cover across a range of shifts, including days, nights, weekends and public holidays.
Key responsibilities will include monitoring CCTV, alarms, access control systems and other security technology; receiving and assessing incident reports; contacting relevant emergency services or on-site personnel when required; and accurately recording all activity in daily occurrence logs and electronic reporting systems. You will manage communications professionally, follow agreed escalation procedures, conduct regular system checks and help ensure that all security incidents are handled promptly and appropriately. The role may also involve issuing instructions to mobile officers, coordinating responses, monitoring access and assisting with investigations by reviewing footage or producing incident information.
Applicants should have previous experience in a security, control room, monitoring or customer-focused operational environment, although full training may be provided for candidates who demonstrate the right skills and attitude. A valid security licence appropriate to control room duties is desirable, along with experience using CCTV, radio communication and computer-based reporting systems. You must have strong attention to detail, clear written and verbal communication skills, good IT ability and the confidence to make sound decisions under pressure. Flexibility, reliability and a professional approach are essential, as is the ability to maintain confidentiality and follow procedures consistently. Successful candidates will be required to complete relevant screening and background checks before appointment.
Relief Security Operations Centre Operator - Cambridge - CB21
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