Senior Infrastructure Operations Engineer (NOC/SOC)

Reference: 787pbcelaz5wm4xzn9qm

We are seeking a Senior Infrastructure Operations Engineer (NOC/SOC) to provide expert-level monitoring, support and operational assurance across a complex, highly available technology environment. You will play a key role in maintaining the stability, security and performance of critical infrastructure, while supporting the rapid identification and resolution of incidents. Working across network operations and security operations, you will collaborate with technical teams, service providers and stakeholders to ensure reliable service delivery around the clock.

Your responsibilities will include leading the investigation and resolution of major infrastructure, network and security incidents; monitoring alerts, events and performance trends; and coordinating escalations in line with agreed service levels. You will analyse logs and telemetry, identify recurring faults, undertake root-cause analysis and deliver clear incident and problem reports. The role will also involve maintaining operational procedures, developing knowledge articles, supporting change and release activity, and contributing to service improvement initiatives. You will help enhance monitoring, alerting and automation capabilities, ensuring that operational processes remain effective, documented and aligned with industry best practice. Participation in an on-call or shift-based rota may be required.

The successful candidate will have substantial experience in infrastructure operations, network operations, security operations or a comparable 24/7 environment. You should be confident working with monitoring and ticketing platforms, incident and problem management processes, and technologies such as networking, firewalls, servers, cloud services, virtualisation and security tooling. Experience with SIEM solutions, vulnerability management, scripting or automation would be advantageous. Strong analytical and troubleshooting skills are essential, together with the ability to prioritise under pressure and communicate technical information clearly to both technical and non-technical audiences. Relevant industry certifications or equivalent practical experience are desirable. A proactive approach, sound judgement and a commitment to operational excellence are vital for success in this position.

COMPETITIVE SALARY
Added 20/10/2026
Reference: 787pbcelaz5wm4xzn9qm

Senior Infrastructure Operations Engineer (NOC/SOC)

Swansea, Wales, United Kingdom Permanent SOC Analyst

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