Principal Business Analyst (Identity)
We are seeking a Principal Business Analyst (Identity) to lead the analysis, design and delivery of identity and access management capabilities across a complex technology environment. This is a senior role for an experienced analyst who can translate strategic objectives, regulatory requirements and user needs into practical, secure and scalable solutions. You will work closely with technology, security, architecture, risk, compliance and business stakeholders to improve how users, customers, partners and systems are identified, authenticated and authorised.
Your responsibilities will include defining business outcomes and operating models for identity services; gathering, analysing and documenting complex requirements; facilitating workshops and stakeholder discussions; mapping current and future-state processes; and developing clear user stories, acceptance criteria, business cases and process models. You will support initiatives involving identity governance, access lifecycle management, privileged access, authentication, single sign-on, role-based access control and customer or workforce identity. You will also identify risks, dependencies and opportunities for simplification, ensuring that proposed solutions align with security principles, privacy obligations and organisational standards.
To succeed, you will bring substantial experience as a senior or principal business analyst, ideally within identity, cybersecurity, access management or another highly regulated technology domain. You will be confident working across large-scale transformation programmes, managing ambiguity and influencing senior stakeholders without relying on direct authority. Strong analytical, facilitation, communication and documentation skills are essential, along with experience using recognised business analysis techniques and tools. A practical understanding of IAM concepts, access controls, authentication methods, directory services and governance processes is highly desirable. You should be comfortable balancing customer and colleague experience with risk management, control effectiveness and operational practicality, while helping delivery teams move from discovery through implementation and continuous improvement.
Principal Business Analyst (Identity)
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