Sr. Premium Support Engineer - Identity & Access Management (IAM)
Are you passionate about solving complex technical challenges and ensuring secure digital experiences for users worldwide? We are seeking a Sr. Premium Support Engineer specializing in Identity & Access Management (IAM) to join our dynamic team. In this role, you will provide expert-level guidance and support to enterprise clients, assisting them in resolving critical issues related to authentication, authorization, user provisioning, and access control across various platforms. You will act as a trusted advisor, helping customers optimize their IAM solutions, troubleshoot advanced technical problems, and implement best practices to safeguard their environments.
Key responsibilities include collaborating closely with cross-functional teams, diagnosing and resolving escalated customer cases, and delivering proactive recommendations to enhance system security and reliability. You will analyze logs, debug code, and use your in-depth knowledge of IAM protocols such as SAML, OAuth, OpenID Connect, and SCIM to resolve complex integration and configuration challenges. You will also contribute to knowledge base articles, mentor junior engineers, and participate in on-call rotations to deliver timely, high-quality support.
The ideal candidate will have a bachelor’s degree in Computer Science or a related field, along with 5+ years of experience in technical support or engineering roles focused on IAM. Deep familiarity with directory services, federation, multi-factor authentication, and cloud identity platforms is essential. Strong analytical skills, excellent communication, and a customer-centric approach are a must. If you thrive in a fast-paced environment and enjoy helping organizations secure their digital assets, we encourage you to apply.
Sr. Premium Support Engineer - Identity & Access Management (IAM)
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