Security Support Engineer, Identity and Access Management
We are seeking a Security Support Engineer, Identity and Access Management, to help maintain secure, reliable, and efficient access to systems, applications, and data. In this role, you will provide technical support for identity and access management (IAM) services, investigate access-related incidents, and ensure that requests are handled in line with established security policies and service levels. You will work closely with security, infrastructure, application, and service desk teams to resolve issues and improve the overall user experience.
Your responsibilities will include managing and troubleshooting user accounts, authentication methods, privileged access, group memberships, and role-based permissions. You will support joiner, mover, and leaver processes; review and fulfil access requests; assist with access certifications and audit activities; and investigate suspicious or inappropriate access. You will monitor IAM platforms and integrations, document incidents and resolutions, contribute to root-cause analysis, and escalate complex issues when required. You will also help develop knowledge articles, standard operating procedures, and automation that improve the consistency and efficiency of support operations.
The successful candidate will have experience in an IAM, cybersecurity, systems administration, or technical support environment, with a sound understanding of authentication, authorisation, least-privilege principles, and access governance. Familiarity with directory services, single sign-on, multi-factor authentication, privileged access management, and ticketing systems is desirable. Experience with scripting or automation, such as PowerShell, is advantageous. You should be analytical, organised, and confident communicating with both technical and non-technical colleagues. A strong customer-service mindset, attention to detail, sound judgement, and the ability to manage competing priorities are essential. Relevant certifications in cybersecurity, identity management, or IT service management would be welcomed, although practical experience and a willingness to learn are equally valued.
Security Support Engineer, Identity and Access Management
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