Technical Specialist (Security Focused Service Desk Engineer)
We are seeking a dedicated and skilled Technical Specialist with a focus on security to join our dynamic Service Desk team. In this role, you will be responsible for providing exceptional technical support and security solutions to our clients. Your primary duties will include diagnosing and resolving hardware and software issues, managing security incidents, and ensuring compliance with industry standards and best practices. You will also be tasked with maintaining documentation of technical processes, implementing security measures, and collaborating with cross-functional teams to enhance our security posture.
The ideal candidate will possess a strong background in IT support, with a particular emphasis on security protocols and practices. You should be proficient in troubleshooting operating systems, applications, and network connectivity issues. Familiarity with security tools such as firewalls, antivirus software, and intrusion detection systems is essential. Excellent communication skills, both verbal and written, are crucial as you will be interacting with clients and team members to convey technical information clearly and concisely. A relevant degree or certification in Information Technology, Cybersecurity, or a related field is preferred, along with experience in a service desk or technical support environment.
If you are passionate about technology and security, and eager to contribute to a proactive and forward-thinking team, we would love to hear from you. Join us in our mission to provide top-notch security-focused support services and make a difference in our clients' operations.
Technical Specialist (Security Focused Service Desk Engineer)
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