Technical Specialist (Security Focused Service Desk Engineer)
We are seeking a highly skilled Technical Specialist (Security Focused Service Desk Engineer) to join our dynamic IT team. In this pivotal role, you will be responsible for providing exceptional technical support to our clients while ensuring the highest levels of security are maintained throughout all interactions. Your primary duties will include troubleshooting and resolving hardware and software issues, managing security incidents, and assisting users with security protocols and best practices. You will play a crucial role in monitoring system performance, performing risk assessments, and identifying potential vulnerabilities in our IT infrastructure.
To excel in this position, you must possess strong analytical skills and a solid understanding of security frameworks and protocols. You should be adept at communicating complex technical concepts to both technical and non-technical users. A minimum of 3 years of experience in a service desk or technical support role, with a focus on security, is required. Familiarity with security tools, incident response procedures, and ITIL best practices is essential. Additionally, relevant certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or similar will be highly regarded.
If you are passionate about technology and security, and you thrive in a fast-paced environment, we invite you to apply for this exciting opportunity. Join us in our mission to provide top-notch support while safeguarding our clients' information and systems.
Technical Specialist (Security Focused Service Desk Engineer)
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