2nd Line Engineer – Cyber Security
We are seeking a skilled and motivated 2nd Line Engineer – Cyber Security to join our dynamic IT team. In this role, you will be responsible for providing high-quality technical support and troubleshooting for our clients' cybersecurity incidents and issues. You will manage escalated tickets from the 1st Line Support team, ensuring that all incidents are resolved efficiently and effectively, while maintaining a strong focus on customer satisfaction. Your expertise will be crucial in identifying vulnerabilities, implementing security measures, and maintaining compliance with industry standards.
Your primary duties will include responding to security alerts and incidents, conducting thorough investigations, and documenting findings to enhance our security posture. You will work closely with cross-functional teams to deploy security tools, perform system monitoring, and recommend improvements to our existing security infrastructure. Additionally, you will be responsible for managing firewall rules, monitoring intrusion detection systems, and assisting with security audits. A solid understanding of malware analysis, threat intelligence, and incident response is essential for success in this role.
The ideal candidate will possess a degree in Computer Science, Information Technology, or a related field, along with relevant certifications such as CompTIA Security+, CEH, or CISSP. You should have proven experience in a 2nd line support role, with a strong background in cybersecurity practices and technologies. Excellent problem-solving skills, attention to detail, and the ability to work collaboratively in a fast-paced environment are crucial. If you are passionate about cybersecurity and eager to make a difference, we encourage you to apply and join our committed team in safeguarding our clients' digital assets.
2nd Line Engineer – Cyber Security
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