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We are seeking a dedicated and skilled MSP Cybersecurity & IT Support Engineer (2nd Line) to join our dynamic team. The successful candidate will play a pivotal role in providing high-quality technical support to our clients, ensuring their IT systems are secure, efficient, and operational. You will be responsible for troubleshooting, diagnosing, and resolving technical issues, both remotely and on-site, while also implementing cybersecurity measures to protect our clients' data and networks. Your expertise will help maintain our clients' IT infrastructure, improve system performance, and ensure compliance with industry regulations.

The ideal candidate should possess a strong background in IT support and cybersecurity, with experience in managing service desk operations and handling escalated technical issues. Key responsibilities include monitoring and responding to security alerts, conducting vulnerability assessments, and assisting in the development of security protocols. You will also be responsible for documenting solutions, maintaining asset inventories, and collaborating with other technical teams to deliver seamless IT support. Strong communication skills are essential, as you will engage with clients to understand their needs and provide timely updates on ongoing issues.

To excel in this role, you should have a solid understanding of Windows and Linux operating systems, networking fundamentals, and cybersecurity best practices. Relevant certifications such as CompTIA Security+, Cisco CCNA, or Microsoft certifications will be an advantage. If you are a proactive problem-solver with a passion for technology and a commitment to delivering exceptional customer service, we encourage you to apply and be a vital part of our mission to empower businesses through robust IT solutions.